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ABOUT US

AAClothing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@aaclothing.co.uk.

We at AAClothing have a wealth of experience in the retail industry. Our main priority is always your satisfaction. We want you as a potential or existing customer to enjoy your online shopping experience so much that you feel comfortable using us time and time again.

Our highly skilled stock buyers are always striving to find the right products at the right prices. We pride ourselves on the authenticity of our goods and we can categorically state that all of our products for sale are 100% genuine, original items. The majority of our stock is sourced direct from Milan . By not having the overheads of a traditional "retail clothing store" we can significantly reduce our costs, allowing us to sell products cheaper than you can buy them on the high street.

The benefits of shopping with us are numerous

• Shop any time of the day (24 hours a day)
• No pressure to buy
• No high street hassle
• Most competitive online pricing
• 100% authentic, original goods
• Secure online shopping, safety assured
• The complete online shopping experience, satisfaction guaranteed

OUR CONTACT DETAILS

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. NOTE: Your order MUST be placed on our website, we do not accept telephone orders, you are welcome to place your order online and then telephone us with the 6 digit order number along with your card payment.

We accept credit and debit card payments We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

We accept cash sent by post but strongly recommend you use Royal Mail Special Delivery if Sending cash as this is insured against loss in transit. We also accept payments via Paypal but can only dispatch orders to confirmed Paypal addresses. If your address has not been confirmed via Paypal, then your order will normally be cancelled and refunded.

We no longer accept payments by cheque (due to the high number of bad cheques received). However, will still accept postal orders and have also added a new method BANK TRANSFER, this can be done with ease for those of you who have Internet banking. If you use this method, please ensure you enter your 6 digit order number in the bank transfer reference box when making your payment.

Cardholders address Delivery

Initial orders MUST be shipped to the carholders address, this is the address at which the card/account used to make the payment is registered and your card statement delivered to. Your bank will confirm to us whether the details you have provided correspond to those they hold on record. Even though your payment has been ‘authorised successfully’ by Secpay if you have not used the registered address for the card, your order will not be dispatched.Future orders can be delivered to work or neighbours address. If the payment details you have provided do not correspond to those your bank/card account hold on record we will send you an email asking you to provide the correct details so we can amend the order and delivery details.. Until you contact us your order will not be dispatched. If you do not contact us within 7 days your order will be cancelled without any further communication.

SHIPPING AND HANDLING

The main reason we have grown so fast is down to our fast order processing and dispatch, we ALWAYS email tracking information on day of dispatch (for Royal Mail and Courier orders). The simple fact is, if you order from us using courier delivery service before 4.00 pm (sometimes even later), you normally receive your goods on the next working day.

In the event that any of our goods are listed at an incorrect price due to typographical error, error in pricing information from our suppliers or due to any omission on our behalf or for any other reason whatsoever, we shall have the right to refuse to accept any order from you or to cancel any order received from you based on the incorrect price whether or not the order has been accepted. In either event we reiterate that an order will only be accepted by us as a legally binding contract once the goods ordered by you have been dispatched to you by us.

INTERNATIONAL ORDERS

We do not currently ship outside of the United Kingdom.

*Cancelling an Order


Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.

To cancel a contract, please inform us in writing preferably via email (to support@aaclothing.co.uk) or post (to address below) within seven working days following delivery. Package the items securely and send them to us with your order number written clearly on the outside and inside the package. The return address is:

AAClothing
The New Manor House, East Northdown, Margate CT9 3TS
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you

TAX CHARGES

All our prices shown are inclusive of VAT at the current rate of 17.5%.

RETURNS

Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
All customers must ensure any returns comply with our returns policy below

Our customer satisfaction guarantee means that if for any reason you are not 100% satisfied with the goods you have purchased, they may be returned within 14 days of receiving for a *full refund, provided that:

1) Any items purchased are returned in their original condition
2) Any labels and tags remain in tact

We will not refund any items that have been worn, damaged in any way or that have had tags removed
(This does not affect your statutory rights as a consumer)

·         Your refund amount will equal the (full sale price of the item less the original postage & packaging cost). This is because we will still incur these costs if you return the item(s). Effectively, if you return any item, you will have to pay the original postage & packaging cost

We also recommend that you send any return packages by recorded delivery, since we cannot be held responsible for packages lost in the post. Also, please ensure that any packages are wrapped securely.

Guidance & Notes:

• No delivery charge on exchanges
• Please ensure that you package is securely wrapped
• Please note that we do not accept returns from courier companies. Please use Royal Mail Special Delivery
• We cannot be held responsible for packages lost or damaged in the post

• For your own protection, we recommend that you send your package by Royal Mail Special Delivery service because;

• Royal Mail special delivery insures the goods up to £500
• This cover can be increase to £1,000 by paying a small premium
• Royal Mail recorded delivery only insures the goods up to £28

• Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility

• This does not affect your statutory rights as a consumer

Returns Address

AAClothing
Returns Department
AAClothing,
The New Manor House, East Northdown, Margate CT9 3TS

Returns on Special Offers

If an item bought under a Special Offer or Promotional Incentive is subsequently returned, the Special Offer may no longer apply, and the refund may be adjusted accordingly. If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.